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The level of service that was provided by the safari operator was of the utmost professionalism. I contacted them to arrange a holiday for my friends who would be visiting from the Caribbean. Despite, a late request to arrange the safari, Tina, managed to secure accommodation, when everything was already fully booked in most lodges for the Easter holiday, and to organise a private safari for a short stay. Her advice regarding packing and health precautions that should be taken when travelling in a malaria-infected area, were most welcome. When I could not secure a flight for my friends from Cape Town to Nelspruit, because again all flights were fully booked for the Easter holiday, she even went the extra mile by facilitating plane bookings with a local travel agent to ensure that my friends would reach Nelspruit on time to drive to the Kruger Park. I was amazed at her flexibility, service-oriented mind and most of all her persistence in not giving up even when things seemed impossible to resolve.
Unfortunately, my friends did not make it to South Africa, due to unexpected health problems of one of them, thus, she had to be disembarked from the plane before leaving from the Caribbean. When I informed the tour operator that I had to cancel all bookings, Tina suggested and offered all possible alternatives, including to hold the bookings until my friend would feel better to travel, so as to avoid a heavy financial loss to my friends due to cancellation. Since it was impossible to postpone the trip, and all bookings were cancelled in the end, Tina provided me with all the necessary administrative requirements for my friends to file a claim for reimbursement with their travel insurance. Now, I don't know many agents or companies who would be so concerned about their clients, and assist them until the end. Until today, Tina has repeatedly told me that she would remain available at any time, should my friends require additional documentations for their claim.
So, definitely, I would give a big bunch of thumbs up to them for their professionalism, flexibility, service-oriented attitude, and most of all their friendly and caring service. I have personally expressed to Tina my full appreciation for the quality of service she has provided as well as her competence and professionalism.
Itinerary
Safari description
This 3-day Kruger safari is a privately guided itinerary into the Kruger National Park: nature guiding with your own qualified guide.
Refreshments on the vehicle (bottled water)
Overnight at rest camp
Your guide is the key to a fantastic safari experience and our fully trained and professional guides are at your service in the rest camp and on the game drive vehicle. Your guide will escort you to dinner, build a fire and be at your service for after dinner drinks and safari stories during your time in the bush.
Game drives and activities
Your game drives are conducted by a professional field guide in an open safari vehicle in order to ensure that you receive the very best experience of the Kruger’s fantastic and diverse ecological significance as well as maintaining the highest level of adventure and safety. There are two game drives per day - one in the morning and one in the evening.
Accommodation and meals
Your accommodation comprises of 2 bed bungalows with en-suite facilities, the rooms are serviced daily and very comfortable. Meals (breakfast and dinner) are taken in the rest camp restaurant (for your own account).
YOUR ITINERARY Your two nights are spent at one of the Kruger's southern rest camps, where you will stay in an en-suite private bungalow. The accommodation is serviced with fresh towels and linen and is air condioned. Your highly qualified guide will conduct the game drives in our own luxury open game drive vehicle.
You will eat breakfast and dinner in the camp restaurant (your own account). Included in this safari is all accommodation in Kruger camps, all conservation and entrance fees and all game drives (at least two a day) in our private open-sided game viewing vehicle, bottled water on game drives and guiding in our own open safari game viewing vehicle.
Excluded: Return Nelspruit airport transfers and all meals and refreshments (for your own account in camp restaurant).
