This Operator Reviews
Client: | Pauline & Michael Stanley, Nancy & Michael Gocke - from Australia |
Trip: | Tanzania Wildlife Safari & Zanzibar Beach Holiday |
Rating: | rating 5/5 |
Comment: | I cannot praise the tour operator enough. After I made the initial enquiry on your site Peniel got in touch with me on a timely basis. Although I did receive answers to my enquiries from the other tour companies they were by far the most efficient and offered the best value for money. All my questions were answered and Peniel told me things I never thought to ask. At our request they added on a few days in Zanzibar after the safari and that to was excellent. Peniel was in Arusha to meet us when we arrived at the hotel and he explained everything we needed to know. He came to see us again when we got back from the safari to make sure everything went well and to explain the Zanzibar portion of the trip. Our guide was also outstanding. During the entire safari his eyes were constantly on the landscaping looking for game for us to view. We saw all of the big five up close. We even saw 4 black rhinos thanks to Anton, and I understand they are hard to see. The safari that they offer is 30% cheaper than other tour companies. I was a little concerned that we may get a cut rate safari but that was not the case. The customer service, accommodation, food and our guide was first rate. All of us have no hesitation in recommending this tour operator. |
Client: | Gisele Morin-Labatut - from Canada |
Trip: | Tanzania Wildlife Safari & Zanzibar Beach Holiday |
Rating: | rating 5/5 |
Comment: | The two-week tour was very well conceived in terms of the order in which the different areas were visited, particularly with respect to the different nature reserves, going from the more modest to the most spectacular, in terms of viewing animals. Accomodation and food were very good to excellent. Our driver/guide, Apollo was first rate – knowledgeable, fun, and endlessly patient, as well as possessed with an excellent sense of humour. |
Client: | Chris and Kathy Tucker - from United States |
Trip: | Great Tour - 5 days, 4 nights Safari in Tanzania |
Rating: | rating 5/5 |
Comment: | Thank you very much for an incredible trip. Everything concerning the accomodations, guides, transprortation and wildlife viewing exceeded our expectations. Peniel was very professional and took care of all the details concerning the 5 day Safari. Geoffery, our guide, was an excellent travelling companion, wildlife finder, safety manager and teacher. We strongly recommend using this tour operator for your once in a lifetime safari to Tanzania. |
Client: | Akiko Goldberg - from United States |
Trip: | customised itinerary |
Rating: | rating 5/5 |
Comment: | My customized 13-day trip in Tanzania was absolutely amazing! From breathtaking Ngorongoro hiking to a taste of Kilimanjaro and local village visits, it was truly a life-changing experience. My driver and tour manager went out of their way to accommodate my whims and made sure that my stay in Tanzania was a pleasant one. Unfortunately I fractured my ankle during one of the hikes I took, but I was taken to the hospital immediately, and taken a great care of. I would definitely recommend this operator to anyone who's looking for a tour that's much more than just game drives.' |
Client: | Jill Pawson - from United States |
Trip: | Walking and canoeing Safari - Arusha National Park |
Rating: | rating 5/5 |
Comment: | We went on a two day walking – canoeing trip in Arusha National Park. The tour operator also made hotel arrangements for the first three days we were in Arusha. They stayed in contact for 11 months via email. The person I was in contact with Elifasi and our guide, Apolo Kihwil, meet us at the airport took us to our hotel. On our rest day we visited a school at our request and not part of the paid itinerary this was on their time. Our guide Apolo was the best we had on our entire trip. He was informative, friendly and had a great sense of humor, we were rewarded with a dream trip my favorite giraffe and several at a time the last bunch we counted eleven, baboons, wart hogs, black and white monkeys, hundreds of thousand of lesser and greater flamingos on big Momella Lake he provide delicious lunches and was infinitely patient while we took photographs. I would not hesitate to use them on my next trip to Tanzania and would request Apolo as our guide. |
Client: | Christine Watkinson - from United Kingdom |
Trip: | currently unavailable |
Rating: | rating 4.5/5 |
Comment: | We had a most wonderful holiday in Kenya and Tanzania. They looked after us very well and we were very satisfied with their service. The service provided value for money. The only comment we would make is that the email from them gave us the impression that we would be staying in a lodge but when we arrived we were in a tent. We were satisfied with the tented accomodation, however it could have been made clearer in the original email that it was tented accomodation. The staff were very kind and helpful. |
Trip Operators Response:
Thank you for the client's feedback and contructive comment/suggestion. We are glad that they were very satisfied with the service we provided to them, despite their impression that they would be staying in a lodge instead of a tent. As per the first enquiry which the clients sent into our company, she stated that she will prefer to stay in Camping Accommodation "Preference: Camping” and the price given to them was based on camping accommodation, and this was stated in the itinerary “Dinner and overnight at the camp” However, there was a typing error at the end of the itinerary which indicates Lodge accommodation instead of Camping accommodation. We will try our level best to make sure that this mistake will not happen again. |
Client: | Jan Perkins - from New Zealand |
Trip: | Tanzania Wildlife Safari & Zanzibar Beach Holiday |
Rating: | rating 5/5 |
Comment: | We have just completed the most amazing holiday in Tanzania. The tour operator was fantastic and I would highly recommend them to any travellers to this area. Peniel did an excellent job of booking all we required and spending time greeting us and making sure eveything was OK. Our driver guide for our safari Apollo was exceptional. He knew so much about the area and the animals and we saw everything! They offer you a very individualised trip suited to your needs and without having to join a group of strangers.As a small local company they value their clients and we were made to feel special.All the accomodation at the lodges was wonderful and we particularly enjoyed the small Manyara Octagon Lodge unique and friendly with excellent home cooked food. |
Client: | Boris Sojka - from United States |
Trip: | currently unavailable |
Rating: | rating 5/5 |
Comment: | After having a wonderful safari in southern Africa organised through your webiste, we decided to return again to Tanzania after 45 years. We booked a 19 day safari to visit six game parks...Selous, Mikumi, Lake Manyara, Serengeti, Ngorongoro, and Tarangari. Our guide/driver, Hurumu, met us at the Dar airport and drove us to a hotel for our day of jet lag recovery. We drove to Selous first. We're not strangers to East Africa, having first arrived in 1963. By far, Hurumu is the best guide that we've ever had. He was extremely knowledgeable of wildlife, has great game eyes, a good conversationalist, and was very caring for all our needs. He understood our physical age limitations (74) but was not at all solicitous. Cool water was always available. Hurumu had the ability to always get the Toyota into position for the best photograph. Elifasi, in the office, worked with me to create the itinerary. He also was most helpful. While at Selous we requested an itinerary change. Elifasi made the changes without a problem. The entire safari was most enjoyable and problem free. |
Client: | Jan Hugo - from South Africa |
Trip: | Two in One: Family Safari, Kenya and Tanzania |
Rating: | rating 5/5 |
Comment: | What an adventure! The best of Kenya & Tanzania and they made that experience a reality. They were always on time, concerned about our well being and would without any reservations recommend them! The scenery and game viewing were all memorable and expectations met. Organizing the tour was also without any hassle |
Client: | Drucilla Jane - from United States |
Trip: | currently unavailable |
Rating: | rating 5/5 |
Comment: | I went solo, a 50 something white woman, and me and _______ (I forget his name), rode around for 5 hours. It was a unbelievable experience. He was a wonderful guide, I called him the "Mayor" because everybody knew him! He was so popular everywhere we went that I felt completely comfortable, safe, and like an invited family friend. He showed me 3 or 4 neighborhoods, I met coffee makers, chapati breakfast cooks (had breakfast there with a Masaai family who stopped by!), a traditional herbalist (where I learned the treatment for meconium aspiration, I'm a perinatal pathologist!), herbal pharmacist (where I saw that fenugreek seed is used to facilitate delivery with prolonged labor), local market, fabric seller, and had a delicious lunch at an outside Swahili restaurant. I played with kids, talked with everyone, and really got a great sense of the community. My guide also is very active in local projects and inspired me to help with a bridge rebuilding project he is spear heading. The bicycle riding was easy and really the only way to get around in these neighborhoods. It was by far the best experience I had in Dar, and one of the best I have had in my many travels in East Africa! |
Client: | Logan Sand - from United States |
Trip: | currently unavailable |
Rating: | rating 5/5 |
Comment: | Our safari was perfect, and 10 out of 10! We could not have asked for abetter way to end our incredible adventures in Tanzania. We saw everything and did everything we could have ever imagined. From the big game watching in the Serengeti, Ngorongoro, and Lake Manyara, to ascending the highly active volcano next to Lake Natron, it was all so unbelievably incredible. A total dream come true! Our guide Huruma had he most expansive breadth of knowledge of the natural environment, he was a pleasure to talk to. He was also extremely flexible with us as lans often changed for various reasons, but ALWAYS for the better. Huruma made us feel safe and comfortable the whole time. Alex our cook as wonderful as well making sure we had the best quality meals possiblemade from the freshest ingredients. Choosing a safari operator is tough, but I will just say that I will always recommend these guys. They are very professional and will do everything to make sure you have the best trip possible. Thanks again for our lifetime memories. We will be back, so you will hear from us again. Thanks Elfasi for all your time, flexibility and support in orchestrating this dream trip. |
Client: | Breen Schipke - from Australia |
Trip: | Kilimanjaro Climb - Rongai Route |
Rating: | rating 5/5 |
Comment: | I would without hesitation recommend this operatorfor any Kilimanjaro Climb attempt and most certainly would suggest that you ask for Florence and his team. I am reasonably confident that should you be looking for other adventures in northern Tanzania that you give them a try |
Client: | Frank Schokker - from Netherland Antilles |
Trip: | currently unavailable |
Rating: | rating 5/5 |
Comment: | I am happy to inform you that I was really happy with their services they provided me. A special thanks and recomendation to the manager Mr Elifasi who was very helpfull. He really did his best to make our stay a nice one : he came with the driver to the airport to pick us up, as well he came along as well to drop us again. He was very invloved and met us various times in the hotel, even onces on a sunday evening. His guides were very profesionall and friendly. We did not reach the summit of the Kilimanjaro, but we definately can look back to a very nice time, a big part of this was due to the smooth organisation of the operator. |
Client: | Sheila Maclean - from United Kingdom |
Trip: | currently unavailable |
Rating: | rating 5/5 |
Comment: | I had a REALLY enjoyable cycle tour with Mejah. It was one of the highlights of my stay in Tanzania and a wonderful way to end my trip. Mejah's vision for both cycling and encouraging entrepreneurialism in Tanzania are an inspiration. I discovered a lot about parts of Dar Es Salaam that I would never normally be encouraged to visit and I also learnt more about Tanzanian culture and attitudes. Mejah's concern for local people, businesses as well as environmental issues was encouraging and very close to my own interests and concerns. I really hope that you can encourage and sponsor more of this kind of tourism. When I come back to Tanzania, this is precisely the kind of thing I would be looking for. |
Client: | Lesley Southcombe - from Australia |
Trip: | currently unavailable |
Rating: | rating 5/5 |
Comment: | Climbing Mt Kilimanjaro was a truly memorable experience and I would not hesitate to recommend this tour operator. All transfers were on time. Chislon, my travel contact handled all my queries and e mails and was very helpful when my luggage did not arrive at Kilimanjaro airport. My very experienced guide Wilson was both professional and knowledgeable. It was a pleasure trekking with him. The porters did a fantastic job and I was always amazed at the meals produced under the circumstances. Thank you so much. |
Client: | Bhupendra Madhiwalla - from India |
Trip: | Kenya and Tanzania Luxury Safari |
Rating: | rating 5/5 |
Comment: | We had a wonderful Safari holiday. We were fortunate to see unusually twin baby elephants, jackal and hynae mating and wildebeest caught and dragged in water by crocodile besides seeing plenty of elephants, leopards, cheetahs, rhinos, hippos, lions, hyaneas, warthog, buffalos, zebras, wildebeest, flamingos and hundreds of birds. Weather was excellent. We were happy even with 100% vegetarian food excepting one couple. |
Client: | Virginia Corbett - from Canada |
Trip: | currently unavailable |
Rating: | rating 5/5 |
Comment: | We are glad we did this trip and are very happy we booked with this operator. We got excellent value for our money. This tour went out to the Western Serengeti, included a hot air balloon ride and flight back to Arusha, stays at the best lodges (Serena every night but one) and it was private,just the two of us. The Serena lodges have excellent food and service and very nice accommodatons plus, they all have power 24 hrs a day which some other lodges don't have. This tour was only $400 more than other tours we looked at that did not go as far west and did not include any flights, hot air balloon ride (costs $500 when booked seperately), only some nights at Serena lodges, and they put other people with you. Any enquireries we sent were answered prompty and they put in extra effort with special requests. Our driver/guide was excellent. His english was very good, he was a considerate driver (the roads are rough, as expected) and knowlegable about the areas visited, animals and culture. As hegotto know us and our interests he worked hard at trying to find everything we wanted to see. The young man that met us on arrival at Zanzibar also took us on some tours. He too did an excellant job. We did not have any organizational problems, everything that was booked for us went smoothly as planned. We highly recommend the tour operator for any one planning this type of vacation. |
Client: | Jennifer - from United States |
Trip: | Great Tour - 5 days, 4 nights Safari in Tanzania |
Rating: | rating 5/5 |
Comment: | I am happy to reply with feedback on the really fantastic trip we took. The tour operator did a professional job from beginning to end. We were met as planned at every juncture. Our agent (Neema) was helpful all along the way during the planning. Our guide (Partson) quickly became friends to us. He was knowledgeable and professional. I am recommending them to friends at this time, and strongly suggesting they ask for the same guide. We toured a different park in Tanzania each day, and slept in a different lodge ech night. The accommodatnios ands the food were excellent. We saw all the big five as well, which is rare for a first trip. All in all, it was a perfect trip. |
Client: | Abhay Phansalkar - from Sudan |
Trip: | Kilimanjaro Climb -Marangu Route “Coca Cola Route" |
Rating: | rating 5/5 |
Comment: | It was indeed a memorable experience. The tour was well conducted and we were guided through the trek in most professional manner. The guides,porters and cook were forthcoming with their contributions at all stages of the trek and safari and we were totally relaxed as far as the administrative arrangements were concerned. It has been an achievement for me made possible with your assistance. Thanks again for the wonderful experience. |
Client: | Anna Luckock - from United Kingdom |
Trip: | currently unavailable |
Rating: | rating 5/5 |
Comment: | We had a fantastic time on the cycling tour of Dar es Salaam. Our tour guides were very professional and friendly and tought us a great deal about the lives of those who live in Dar es Salaam as well as some of teh history of the area. We had a fabulous lunch, played pool with some locals at a bar hiding from the torrential rain, and met some friendly local kids who were keen to have their photos taken. It was a wonderful opportunity to see areas of Dar es Salaam which as tourists we are unlikely to find. I would recommend this tour to anyone staying in or passing through Dar. Thank you!! |