APPLICATION FOR A POST OF CUSTOMER SERVICE OR LIBRARY ASSISTANT

LAST EDITED ON Feb-15-07 AT 12:47 PM (GMT)

find the attached my curriculum vitae

CONTACT :MERCY KADUYA- 00 265 8 851659
Objective

A challenging position in an institution or organisation that will fully benefit from my broad knowledge, experience and abilities in office management and administration.

Personal Data
Name : Mercy Kaduya
Date of Birth : 19th July 1974
@#$%& : Female
Nationality : Malawian
Marital Status : Single with a kid

Professional Experience

(1) Sales Executive/Administrative Assistant - IT Centre
From May 2003 to date
• Stock control and management
• Handling cash
• Checking goods coming in and goods going out
• Creditors reconciliation
• Daily reconciliation
• Sales and Marketing
• Receiving money from the clients
• Issuing of receipts
• Banking
• Preparation of monthly stock and sales reports
• Producing daily banking report
• Handle petty cash
• Capturing invoices and payments
• Keeping stationeries
• Answering and receiving telephone calls

(2) Receptionist/Customer Service Assistant - British Council
From Oct. 2000 – April 2003
• Answering and receiving telephone calls
• Keeping and making appointments
• Photocopying and faxing
• Opening new accounts
• Taking care of counter customers
• Arranging and sorting books and magazines daily
• Receiving payments for fines and internet services
• Recording weekly library statistics
• General Library administration
• Providing internet and email service support
• Shelving and shelf reading
• Maintaining the Library in tidy and professional manner
• Experience in customer care and front office operations
• Maintain ALICE a Learning Centre catalogue and automation system
• Assist with examination enquiries
• Answer customer enquiries to the highest quality
• Book processing
• Telephone communication
• Computer Literacy

(3) Reseacher - Air Malawi
From May 2000 – July 2000
• Handling customer questionnaires
• Preparation of research reports
• Knowledge of Passenger ticketing

Professional and Educational Qualifications

Nihonteki College – January 2002 to June 2002

Certificate in Information Processing

Mac Maine School of Computing

Diploma in Networking & PC Engineering (Pending)

Kifungilo Girls’ Secondary School

Certificate of Secondary Education (CSE)

Skills and Competencies

Communication and Interpersonal Skills
• Fluent and articulate English speaker
• Impeccable written English
• Strong report and narrative writing

Computer Skills
• Word Processing
• Spreadsheet
• Internet and Emailing

• Attributes
• Self Motivation
• Excellent interpersonal skills
• Keen and fast learner
• Ability to meet tight schedule/ deadlines
• Remains calm under pressure
• Maintain strict confidentiality
• Follows own initiative
• Flexible and cheerful manner with pleasant disposition
• Good organisational skills

Professional Training Courses Attended

• Information Service Management (ISM)- London & Manchester (UK)
• Internet Training- Lusaka, Zambia
• Performance Management – Malawi
• Customer Service Training – Malawi
• Customer Care – Harare-Zimbabwe
• First Aid- Malawi
• Quick Book (Accounts Parkage) Training – Malawi
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HOBBIES AND INTERESTS
• Reading Newspapers and magazines
• Writing
• Watching football